Answers accurately
Services, timings, fees, locations, what to bring, what to expect — from your own content, so the answer matches what a member of staff would say.
AI chatbots and AI agents · Bengaluru
A chat bot that answers from your content, not its imagination.
MyFloww is an AI chatbot and AI agent development studio in Bengaluru (Bangalore), building for businesses anywhere in India. We use retrieval-augmented generation: the agent looks up your actual content first, then writes the answer from what it found. It answers customer questions accurately and takes bookings — which is a different thing from a chatbot following a script somebody wrote in advance.
Quoted per projectconnect@myfloww.in
The difference, in one exchange
- Patient asks
- “Do you do post-operative knee rehab, and how much is it?”
- Scripted chatbot
- “I’m sorry, I didn’t understand. Please choose from the menu below.”
- RAG agent
- Answers from your own services page and fee list, then offers the next available slot — and hands over to a human when it does not know.
What RAG means
Look it up first, then answer.
Retrieval-augmented generation means the agent retrieves the relevant passages from your content before it writes anything, and answers from those passages rather than from what a general-purpose model happens to remember.
In practice, that is the difference between an assistant that says your clinic opens at nine because most clinics do, and one that says it because your own page says so.
It also means the agent can be updated by updating your content. Change your fees on the website and the agent quotes the new fee — there is no separate script to remember to edit.
And it means the agent can tell you where an answer came from, which matters a great deal when the subject is a medical service.
- Retrieve
- The question is matched against your content and the most relevant passages are pulled out.
- Ground
- Those passages are given to the model as the source it must answer from.
- Answer
- The reply is written from your material, in your terms, with your actual prices and timings.
- Hand over
- When the content does not cover the question, the agent says so and passes it to a person rather than inventing something.
Custom AI agents
Watch one handle an enquiry it was never scripted for.
We build custom AI chatbots and AI agents trained on your own content. They answer customer questions accurately, in a natural conversational tone, and turn those conversations into booked appointments and orders — which is how they pay for themselves.
- Talks like a person, not a phone tree
- It answers in a natural, human tone from your own content — your services, your prices, your timings, your stock — instead of pushing people through a menu until they give up.
- Works the hours you cannot
- Most enquiries arrive in the evening, after your customer has finished work and finally got round to it. An agent answers at the moment they are interested, rather than the next morning when they have moved on.
- Turns a question into a booking
- It qualifies the enquiry and books the appointment or takes the order inside the conversation, so an interested visitor becomes a customer rather than a form they meant to fill in.
- Knows when to hand over
- Anything unusual, regulated or high-stakes goes to a human. We build them to refuse rather than guess, because an agent that improvises about your prices — or about a medical service — is a liability, not a feature.
Quoted per project · connect@myfloww.in
Your business’s AI agentScripted example
A scripted illustration of a real exchange, not a live agent. Yours would answer from your own services, prices and availability.
What it does
Answering, and then actually doing something.
The agents we build answer from your content and then act on it — taking the booking inside the conversation, working outside clinic hours, and handing anything clinical to a person. An agent that can only answer is a search box with better manners; the useful part is what happens after the answer.
TASK 01 TASK 02 Takes bookings
Collects what is needed and books the appointment inside the conversation, rather than sending the person off to find a form.TASK 03 Works when you cannot
Most enquiries arrive outside clinic hours. An agent answers them at the moment the person is interested, not the next morning.TASK 04 Knows its limits
Hands anything clinical, unusual or high-stakes to a human. An agent that improvises about a medical service is a liability, and we build them to refuse rather than guess.
Where it runs, and what for
On your website, on WhatsApp, or inside your own app.
An agent is not a page, it is a component — the same agent, grounded in the same content, can answer on your website, on WhatsApp and inside software we build for you, so a customer gets the same answer whichever way they arrive.
Where the agent runs
- A chat widget on your website
- The usual first deployment. It sits on every page, answers from your published content, and does not require you to change the site it sits on.
- On the WhatsApp Business API, which is where an Indian customer actually replies. It pairs naturally with outbound WhatsApp automation, so the same thread carries the reminder and the answer.
- Inside software we build for you
- Where the agent is a feature of the product rather than a widget on it — search that understands a question, a summary written from a record. That is part of a custom software build.
- A site we did not build
- Yes. An agent needs content to be grounded in, not a particular framework to live in. If the content is thin or contradicts itself, that is the work — and we will say so before quoting.
What businesses use one for
- Answering what a service costs and covers
- The single highest-volume question on any service business's site, asked in fifty different phrasings, none of which a scripted menu anticipates.
- Booking an appointment
- Collecting what is needed and confirming the slot inside the conversation, instead of sending an interested person off to find a form.
- Answering out of hours
- Most enquiries arrive in the evening, after someone has finished work and started worrying about their knee. An agent answers at the moment they are interested.
- Qualifying an enquiry before a person sees it
- Working out what the person actually needs, so the human who picks it up starts from a briefed conversation rather than from “hi”.
- Following up on a quote
- Most quotes are not lost to a competitor. They are lost to silence, and a follow-up nobody had time to send.
- Knowing when to stop
- Anything clinical, unusual or high-stakes goes to a person. We build agents to refuse rather than guess, because one that improvises about a medical service is a liability.
Where the conversations sit
An agent handling customer enquiries collects personal data, and for a clinic it can collect health data, so where that sits is a real question rather than a footnote. We host agent conversations in India and build to the same principles the rest of MyFloww follows — India’s Digital Personal Data Protection Act 2023: collect what is needed, use it for the purpose it was given, keep it secure. Where a client’s own compliance position requires something different, that is scoped as part of the project rather than assumed.
MyFloww does not hold HIPAA, ISO 27001 or SOC 2 certification and does not claim to.
How we build one
From your content to a working agent.
01
Gather the source material
Your website, service descriptions, fee list, timings and FAQs — whatever you already have that is accurate.
02
Resolve the contradictions
Usually the real work. Two pages disagree about a price, or the timings on the website differ from the ones on the door. This is worth fixing regardless of the agent.
03
Build and ground the agent
The retrieval layer, the behaviour, the refusal rules, and the point at which it hands over to a person.
04
Test against real questions
We test with the questions your patients actually ask, including the awkward ones, before it goes anywhere near a visitor.
Where the agent lives — your website, or another channel — is scoped per project, because it depends on what you already run and what your team can realistically monitor.
Questions
About AI chatbots and agents.
What is a RAG agent?
A RAG agent — retrieval-augmented generation — answers questions by looking up your actual content first and then writing the answer from what it found, rather than from what a general-purpose model happens to remember.
In practice that is the difference between an assistant that says your clinic opens at nine because most clinics do, and one that says it because your own page says so.
How is this different from a chatbot?
A scripted chatbot can only answer questions someone anticipated and wrote a rule for; a RAG agent answers from your content, including questions nobody thought to script.
It also knows when it does not know, which matters more than it sounds. An agent that hands a question to a human is useful; one that invents an answer about a medical service is a liability.
Can an AI agent take bookings?
Yes. An agent can take a booking as part of the conversation rather than handing the person off to a form.
What content do you need from us to train an agent?
We train an agent on whatever you already have that is accurate — your website, your service descriptions, your fee list, your timings and your frequently asked questions.
The work is usually less about gathering content and more about resolving the places where two sources disagree. That is worth doing regardless.
Does MyFloww do AI chatbot development for businesses in India?
Yes. MyFloww builds AI chatbots and AI agents for businesses anywhere in India, in any industry — the healthcare examples on this page are where the studio started, not the limit of who it builds for.
The build is the same whatever the industry: the agent is grounded in your own content, it answers in your terms with your actual prices and timings, and it hands over to a person at a point you decide.
Where can the AI chat bot run — website, WhatsApp or an app?
All three. The same agent, grounded in the same content, can answer in a chat widget on your website, on the WhatsApp Business API, and inside software we build for you.
That matters because a customer should get the same answer whichever way they arrive. On WhatsApp it pairs with outbound automation, so one thread carries both the appointment reminder and the answer to the question it prompts.
Can you add an AI agent to a website you did not build?
Yes. An agent needs content to be grounded in, not a particular framework to live in, so the site it sits on can be anything.
What does matter is whether the content is there and whether it agrees with itself. If your fees appear differently on two pages, that has to be settled before an agent can quote either — and we would tell you that before quoting the work.
What is agentic AI, and how is it different from a chat bot?
Agentic AI carries out multi-step work rather than only answering: qualifying an enquiry, creating the record, sending the follow-up, updating the CRM, and escalating what needs a person.
A chat bot's output is a reply. An agentic system's output is a change in your business — a booking that exists, a record that has been written. That is also why it needs a defined stopping point, which we build in explicitly.
Where is the conversation data stored?
Agent conversations are hosted in India and built to the principles of India's Digital Personal Data Protection Act 2023: collect what is needed, use it for the purpose it was given, keep it secure.
An agent handling customer enquiries collects personal data, and for a clinic it can collect health data, so this is a real question rather than a footnote. MyFloww does not hold HIPAA, ISO 27001 or SOC 2 certification and does not claim to.
What does an AI chatbot cost to build?
AI agents and chatbots are quoted per project, because what one costs depends on how much content it has to be grounded in, what it has to do beyond answering, and where it has to run.
The most useful thing to send us first is the list of questions your front desk answers twenty times a week — that list is most of the specification. Email connect@myfloww.in or message us on WhatsApp.
By industry
Where we have written this down properly.
Some industries have their own page here, because we can say something specific about how they run rather than repeating this one with a different noun in the heading.
Reviewed 2026-08-20
For dental clinics
The most common dental enquiry is a price question the clinic cannot answer without seeing the patient. An AI agent that explains what the price depends on, gives an honest band, and books the consultation converts better than a form that promises a callback.
Reviewed 2026-09-04
For coaching institutes
A coaching institute’s AI agent should answer the four questions every parent asks — who teaches, what the batch costs, when it starts and what happened to last year’s students — and book a demo class. It must not predict a rank, and it must say which course each cited result came from.
Where to next
- Custom hand-coded websites
An agent is only as good as the content behind it. A site written to be extractable is the best possible source.
- What is GEO and how is it different from SEO?
The same shift in how content is written serves both AI search and your own agent.
- Pricing
Agents are quoted per project. This is what everything else costs.
Tell us what your customers keep asking.
The best first conversation about an agent is a list of the questions your team answers twenty times a week. That list is most of the specification.
Or message us on WhatsApp · connect@myfloww.in