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Physiotherapy clinics · Apps and custom software

Apps and custom software for physiotherapy clinics.

Physiotherapy clinic software has to model a course of treatment, not an appointment. That means sessions remaining, per-session notes against a single case sheet, and billing that reconciles a package payment across future visits.
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Reviewed 2026-08-20Read as markdown

The market

How physiotherapy clinics in India actually operate.

A physiotherapy practice bills by session, not by visit, and a patient is on a course of 8 to 12 sessions rather than a one-off appointment. Almost every generic clinic system in India models the appointment and not the course, which is why physio front desks end up tracking sessions-remaining in a paper register alongside the software they paid for.

Workflow

The sequence we build around.

Named the way physiotherapy clinics name it, because software that renames a business's own steps is software its staff argue with.

  1. Assessment

    First visit is 45 to 60 minutes and produces a case sheet, not a prescription — range-of-motion measurements, pain scale, and a provisional course length.

  2. Course planning

    The physiotherapist commits to a number of sessions and a frequency. This is the commercial unit. Most clinics sell it as a package and collect part of it upfront.

  3. Session delivery

    Each session logs what was done, what changed, and the home exercise assigned. Sessions are often delivered by a different therapist from the assessor.

  4. Home programme

    Exercises are handed over as video or print. Adherence between sessions is the single largest driver of outcome and the thing nobody tracks.

  5. Reassessment and discharge

    Repeat the assessment measures, compare against baseline, and discharge with a written summary. Clinics that skip the written discharge lose the referral.

Integrations

What it has to talk to.

Every one of these matters for a reason specific to physiotherapy clinics. A list of connectors without those reasons is a feature grid.
Razorpay or PhonePe payment links
Package payments are usually part-paid. The system has to hold an outstanding balance against a course and settle it across several future visits, which a one-shot payment gateway integration does not handle.
Video hosting inside the patient record
Home programmes are video. Hosting them against the patient rather than as unlisted YouTube links keeps them playable on low bandwidth, lets the therapist change the programme without resending anything, and stops the clinic giving away the exercise library it charges for the moment one patient forwards a link.
Tally or Zoho Books
A course sold as a package and consumed across two months is revenue recognised over time, and most Indian clinics hand their accountant a session register to reconcile by hand. Pushing the settled portion rather than the collected amount is the difference between books that close in a day and books that close in a week.
Biometric or PIN attendance for therapists
Therapist pay is often a share of sessions delivered rather than a flat salary, so per-session attribution is a payroll input, not an audit nicety. Tying attendance to the session log removes the monthly argument about who did what.

Constraints

What changes the build.

Regulatory and operational facts that decide what can be built, rather than what would be nice to build.
Physiotherapists are not prescribers
A physiotherapy record is a case sheet and treatment plan, not a prescription. Software that presents a prescription pad puts the practitioner in a regulatory position they do not hold. The document model has to reflect that.
Multi-therapist attribution
Sessions in a single course are delivered by different therapists. Both payroll and clinical accountability need per-session therapist attribution, not per-patient.
DPDP Act consent for patient data
Patient records and exercise videos are personal data. Consent capture, purpose limitation and a deletion path need to exist in the data model from the start, not be retrofitted as a privacy page.

Cost

What it costs, and how long it takes.

Bands MyFloww would honour, not indicative ranges. Every project is quoted individually after scoping, and the quote is a fixed scope for a fixed price.
Apps and custom software for physiotherapy clinics — scopes and bands
ScopePrice (INR)Typical timeline
Single-clinic course, session and billing system₹3,50,000 – ₹7,00,00010 – 14 weeks
Multi-location practice management: courses, sessions, billing, therapists, payroll₹6,00,000 – ₹14,00,00014 – 22 weeks

A worked example

One engagement, in three parts.

Context
A multi-location physiotherapy practice in Bengaluru running sessions across centres, with front desks reconciling package balances in a shared spreadsheet.
What was built
A course-based patient management and billing system: one case sheet per patient, sessions drawn down against a paid package, per-session therapist attribution, and reminders that name the session number.
What changed
Package balance reconciliation moved out of the spreadsheet entirely. The month totals itself as sessions are logged, which removed the end-of-month reconciliation pass.

What goes wrong

The mistakes we see in physiotherapy clinics.

Written down because they are the part of this page hardest to fake, and the part most worth reading before you commission anything.
  • Modelling the appointment instead of the course. Every downstream problem — balances, no-shows, therapist payroll — traces back to this one decision, and it is the expensive one to change later because it is the shape of the database.
  • Building a prescription screen because the generic clinic template had one. A physiotherapy record is a case sheet and a treatment plan; a prescription pad puts the practitioner in a regulatory position they do not hold.
  • Attributing a course to one therapist. Sessions inside it get delivered by whoever is on shift, and both payroll and clinical accountability need it recorded per session.
  • Treating the exercise library as content rather than as data. If a video is not attached to the plan it was prescribed in, nobody can tell later what the patient was actually asked to do.

Questions

What physiotherapy clinics ask.

Can the software handle a patient who pays for 10 sessions upfront?

Yes, and this is the case most generic clinic systems get wrong. A package payment creates a credit that draws down as sessions are logged, so the front desk sees sessions remaining and outstanding balance without a separate register.

Should we build or buy physiotherapy practice software?

Buy, unless the practice does something a finished product genuinely cannot model. Most clinics need patient records, case sheets, a course balance and reminders, which is a solved problem at a published price. Commissioning makes sense at multiple locations, unusual payroll, or an integration a product will not build for one customer.

How long before a custom build is usable day to day?

Ten to fourteen weeks for a single clinic and longer where payroll and several centres are in scope. Phase it so records and the course balance go live first: those are what the front desk is currently doing on paper, and they make every later screen honest.

Can it run on a phone between patients?

It has to. Home visits and rooms rented by the hour are common, so a system that only works at a desk is a system filled in from memory that evening. Anything clinical needs to be usable one-handed on a phone, offline-tolerant, and quick enough to complete between two patients rather than after both.

Who owns the code at the end of a custom build?

You do. The code is handed over in your own repository with the accounts, and nothing in it locks the practice into staying with MyFloww. It is written in Next.js, React and TypeScript specifically so another developer can pick it up.

This page is also available as clean markdown with no navigation or styling, for anything that would rather read it that way. Last reviewed 2026-08-20 by Neel.

Where to next

Building custom app and web application development for a physiotherapy clinic?

Tell us what you are trying to do and we will come back with a scope and a number. Customer apps for Android, iOS and web, and the internal web application a business runs on — bookings, payments, inventory, staff, custom CRM and ERP.

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